Digital Security

Welcome to the Secure Digital Banking Center.

At Byblos Bank Armenia, protecting customers’ personal and financial data is a top priority. From transfers and payments to online purchases, secure banking means staying informed and vigilant, and using trusted tools to stay protected at every step.

Below, you'll find practical tips, real-life examples, and simple steps to help you safeguard your personal and financial data every minute of the day.

General Principles of Digital Security

Use strong and unique passwords for online and mobile banking; avoid reusing passwords across services.

Enable two-factor authentication (2FA) wherever possible,especially for the email account linked to your bank accounts;

Use trusted antivirus or official mobile apps.

Keep your operating systems, applications and Browser updated.

Avoid using public or shared Wi-Fi when accessing mobile or online banking or performing any financial transactions.

Remember: The Bank will never request your password, PIN, full card number, or any verification code received via SMS or email. If you receive such a request, report it immediately.

Phishing Awareness

Phishing is when cybercriminals impersonate your bank or another trusted entity to trick you into giving up sensitive personal and financial data.

Warning Signs

Unexpected emails or messages claiming account problems.

Links that don’t match official bank domains

Urgent requests for your PIN, passwords, or OTPs

Calls pretending to be from the bank or law enforcement, requesting private information

What to Do

Do not click suspicious links or open unknown attachments

Never share OTPs, PINs, or card numbers with anyone

Report phishing attempts to the bank

Online and Mobile Banking Security

Safe Usage

Download mobile apps only from official app stores (e.g. App Store or Play Store)

Always keep your browser up to date, as the latest versions provide better protection against viruses and can warn you about fake websites

Keep your software and operating systems up to date, as the latest versions of Windows, Android, iOS, macOS, and other platforms include security fixes that help protect against viruses and cyberattacks

Ensure links taking to the Bank’s website use HTTPS and the correct domain: https://byblosbankarmenia.am/en/digital-security

Do not use jailbroken or rooted devices

Best Practices

Log out after every session

Use device-level protection: PIN, fingerprint, or face ID

Disable installation from unknown sources

Card Security

Never share your card PIN with anyone, including bank staff

Use ATMs in secure, well-lit locations and cover the keypad while entering your PIN

Enable SMS/app alerts for all transactions

Do not write your PIN on the card or keep it in your wallet

Immediately report lost or stolen cards to your bank

Scams: What You Need to Know

Be wary of deals that sound too good to be true. These scams can be highly convincing, so always stay alert and verify the legitimacy of any opportunity before acting.

Signs It's a Scam

URGENCY “Act now, before it’s too late”

SECRECY “Don’t tell anyone about this”

EASY MONEY “We’ll pay you just for holding funds in your account”

THREATS “Your account has been hacked”

UNREALISTIC REWARDS “You’ve won the lottery”

If Something Feels Off

If anything feels wrong, take your time to verify before acting

Do not open suspicious attachments

Only install software from trusted websites

If you think there may be a problem with your online banking account or your bank accounts, call us(at the bottom of this page) and never use contact details provided in an unsolicited message.
Scammers use social engineering to manipulate victims.

Common scam types

Loan Scams

You’re offered a chance to invest in high-return schemes, cryptocurrency platforms, or stock trading services. Fraudsters may impersonate brokers or bank staff.

Warning sign: Requests for payment upfront or to “verify your account”.

Reality: Once you pay, the scammer disappears.

Investment Scams

You’re offered a chance to invest in high-return schemes, cryptocurrency platforms, or stock trading services. Fraudsters may impersonate brokers or bank staff.

Warning sign: Guaranteed profits or urgent “limited time” offers.

Reality: These are unregulated operations. Funds are typically unrecoverable.

Romance Scams

A person builds a fake relationship online and eventually asks for financial help.

Warning sign: Requests for money allegedly for emergencies, medical bills, or travel.

Reality: These are emotional manipulation tactics. The profile is fake.

Job Scams

You're offered a “remote job” and asked to provide your bank account details or make test payments.

Warning sign: Vague job descriptions, or payments made to or from your account.

Reality: Your account may be used for money laundering (a criminal offense).

Tech Support Scams

Scammers call pretending to be from the bank or a software company, claiming your computer or account has been hacked.

Warning sign: Requests to install remote-access software or hand over OTPs.

Reality: These tools allow attackers to take over your accounts or steal data.

What to Do If You Suspect Fraud or Are a Victim

Immediately block your card via Online Banking / Byblos Mobile app, or by activating the USSD service, or call us at +37460616100 (on weekdays from 9 am to 6 pm)

Change your banking password and enable 2FA

Contact the bank’s official support team (see Section 7).

Save all communication and screenshots

Report to local law enforcement