Security is a major issue for any Internet user, and it is a priority for us as well. Which is why Byblos Bank Armenia has taken every precaution to ensure maximum security of your financial and personal information.

Using Byblos Bank Armenia’s Byblos Online services, which are available 24/7, is easy and fast.

Individuals can activate the service either at the Bank or online* by following these steps**:

• Visit the Online Banking platform or download the Mobile Banking app,
• Register and accept the terms and conditions,
• Enter the verification code sent to your phone or your email,
• Create a 6-digit code to use it later for signing in․
  

*Only the transactional mode of the service is available. Account holders that have not performed any transaction during the last 14 months cannot activate the service and will be deactivated upon successful registration.

**When switching to the new version of the app or changing the password for the first time after the update, users will need to verify the move with the Google Authenticator app as well.

NOTE: In case of forgetting the password, individuals and legal entities can restore it without visiting the Bank. However, account holders who delete the Google Authenticator app or change their phone will have to visit the Bank to obtain a new code.

Protect your PC:

• Install anti-virus software and update it regularly.
  
• Keep your operating system and Internet browser up to date, checking for and downloading new versions/security enhancements from the vendor's website.

Browser Security:

• Do not click on a URL received from unreliable sources to access the Online Banking platform. Always type in online.byblosbankarmenia.am or click the “Online Banking” button in the Bank’s official website at www.byblosbankarmenia.am.
• Remember to log out of the system and close your browser whenever you leave your computer, even for a short while.
• Clear the cache of your browser on a regular basis so that your account information is removed. If you are using a shared PC, it is recommended that you clear it after each session.
• Check your last log-in date and time whenever you log in to Byblos Armenia’s Online banking platform.
• If you receive any suspicious communication please alert us immediately by calling +374 60 61 61 00.

Password Security:

• Do not choose a password that is easily identifiable, such as your personal telephone number, birthday or other personal information.
• Avoid using sequential numbers (such as 123456).
• Your password must be kept confidential at all times and not be disclosed to anyone.
• Your password must be memorized and not written down or recorded.

Byblos Bank Armenia uses data encryption and firewalls to maintain the security of the information it receives through the Website. Nevertheless, security and privacy risks cannot be eliminated altogether. For further security precautions, you must access the Website using commercially available browser software (such as a current version of Mozilla Firefox or Microsoft Edge) that provide 128-bit encryption and SSL (Secure Sockets Layer) technology. Also, you may not want to use your browser’s "save password" feature. Once you begin a session, you must not leave the computer you have used to access the Website unless you have terminated the session and logged off the Website. Emails are not secure or confidential unless properly encrypted. Consequently, Byblos Bank Armenia discourages the use of email to send personal or financial information to the Bank. People that use email for said purposes do so at their own risk, and Byblos Bank Armenia will not be responsible or liable for any loss or damage suffered.

Byblos Bank Armenia cooperates with third parties to research information related to the use of our Website. No personal information about you is shared, although said third parties may install unique cookie files on your browser.

Cookies are pieces of information that a website transfers to your computer's hard disc for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features to their users. They contain no name or address or any information that will enable anyone to contact you via telephone, e-mail or any other means. If you want, you can set your browser to disable cookies or inform you when they are installed. However, given that we may sometimes use cookies you may not be able to take full use of our website if you do disable them.

Here are some of the key security features we apply in our services to ensure maximum security of financial and personal data.

The login process for Mobile Banking is in two steps; the first step requests that you input your Online Banking User ID. The second step of the process requests your password, which, when combined with your User ID, ensures maximum security. So whenever you access the service, entering these details safeguards your information against being accessed by anybody else.

Our systems are protected by top-level secure gateways, including 'firewalls' and monitoring devices that prevent other users from accessing the computer.

Information security

The Online Banking system provides a high level of security thanks to innovative technologies.

After 10 minutes of inactivity on the Online Banking platform, the system will automatically log you out to prevent access from other users.