en 
am 
Special Offers 
Card built on benefits
The Mastercard World card offers a wide range of benefits designed to make your life more comfortable both in Armenia and when traveling abroad.
Cardholders receive complimentary membership in the LoungeKey program, with access to more than 1,200 airport business lounges across 650+ cities worldwide.
By obtaining a World card, the cardholder is entitled to 6 complimentary lounge visits per year for themself and their guests. Cardholders can also enjoy access to the comfortable LoungeKey lounge at Zvartnots International Airport.
Lounge facilities provide a quiet and comfortable environment where you can relax before your flight, enjoy complimentary snacks and beverages and unwind with a cup of coffee.
Detailed information about the program, along with links to download and register for the app, is available here. Instructions for registering via the app or website can also be found here. (Please note that not all LoungeKey applications available online operate in our region.)
To access a participating lounge, simply present your digital card generated in the LoungeKey app.
Each year, Mastercard World cardholders and their guests receive a total of 6 complimentary accesses to Mastercard’s Airport Security Fast Track service, which allows them to:
- Avoid queues
- Pass through security faster at up to 100 airports across Europe and Asia*, including Zvartnots International Airport
- Pre-book a time slot at the security checkpoint
To use the Fast Track service, customers only need to register in the Mastercard Travel Experiences app or on the website.
To pre-book a time slot at the security checkpoint:
- Log in to the app and select the airport, number of passengers and your preferred time
- Receive your passcode
- Proceed directly to the Fast Track zone and present your passcode for priority access
*The current list of participating countries and airports is available in the app and on the mastercard.am website. Detailed instructions on how to use the service can also be found here.
The World card benefits package also includes complimentary internet roaming of 1 GB.
To use this benefit, download the Flexiroam X app, enter your bank card number, and follow the instructions to add the eSIM to your phone settings.
As part of the program, cardholders receive:
- Mobile internet access in more than 200 countries and regions: 3 GB valid for 5 days each year
- A 15% discount on all Flexiroam data plans when paying with a World Mastercard
The app is compatible with devices running iOS 7.0 or later and Android 4.0.3 or later.
Flexiroam provides 24/7 customer support via email, chatbot, online chat and WhatsApp. Detailed information is available on the official Flexiroam website and in the app, and a step-by-step instructions for activating the eSIM is here.
With the Mastercard World card, you gain access to a 24/7 concierge service designed to simplify your daily life and enhance your travel experiences.
The concierge service provides assistance anytime, anywhere, including:
- Information services, flight and train schedules, hospitals and medical centers, latest news, information about your bank, and other reference services
- Travel assistance; booking airline tickets and hotels, support with lost luggage, and other travel-related services
- Worldwide reservations at cinemas, theaters, clubs, restaurants, and more
- Delivery services for flowers, food, gifts and other items
- Coordination of communication between the cardholder and the bank
- Information about Mastercard cardholder benefits
- Personal shopper services worldwide
- Other personalized services upon request
The concierge service is available via popular messaging apps (Viber, Telegram, WhatsApp), as well as by phone and email.
How to use the service:
- Open the following link on your mobile device: https://arm.concierge-support.com/
- Select your preferred messaging app
- Enter the first 6 digits of your card and your phone number (required only once during registration)
Benefits provided by World Elite ™ Mastercard® (discounts, reservations, etc.) are serviced by Mastercard. The Bank is not liable for any issues arising from third-party services or applications associated with the card.
"Byblos Bank Armenia" CJSC is not responsible for service issues related to the submission of claims by the Cardholder, their settlement, services related to the card benefits.
You can order your Mastercard World via the Byblos Mobile app, as well as by visiting one of our branches.
The Mastercard World card is provided free of charge to all customers who fix a deposit of AMD 10-29.9 million ($20,000 – 69,999 or €20,000 – 69,999). If a salary of AMD 1,000,000 or more is credited to the Byblos Bank Armenia Mastercard World card, the card will be issued and serviced free of charge in the case too. If the credited salary is from AMD 400,000 to 1,000,000 and it is credited to the Byblos Bank Armenia Mastercard World card, the annual card service fee of AMD 6,000 will apply instead of the usual AMD 18,000.
The card is provided to you within 3 working days.
You can use your Byblos Bank Armenia debit card in ATMs, POS terminals and online.
You can use your card 24/7, immediately after obtaining it.
In the event of card loss or suspicion of fraud, cardholders must immediately block the card:
- Via the Online Banking service / Byblos Mobile app
- Via the USSD service
- By visiting one of the branches of the Bank (on weekdays from 9։30 am to 5 pm)
- By calling the Bank at +374 60 61 61 00 (24/7)
The Bank will not bear responsibility for transactions made with your card prior to notifying the Bank or the processing center.
The USSD service enables cardholders to use their phone in order to perform the following transactions:
- Check the card balance
- Obtain a statement for the last 4-5 transactions
- Block the card
To activate the service, cardholders need to fill in an application at the Bank and provide their phone number. To then use the service, they need to dial *116# and follow instructions.
The service is free for Byblos Bank Armenia cards.
A total of up to 5 payment cards can be attached to a phone number, and transactions mentioned above will be available for each of them.
There are two convenient options for quickly blocking a card: via the Byblos Mobile app or the USSD service. Both are free and available 24/7. You can see a detailed card blocking guide here.
ATMs:
- 6 Abovyan, Yerevan (cash in/out)
- 18/3 Amiryan, Yerevan (cash in/out)
- 38/2 Komitas, Yerevan (cash in/out)
- 84/1 Baghramyan, Yerevan (cash in/out)
POS-Terminals:
- 84/1 Baghramyan, Yerevan
- 6 Abovyan, Yerevan
- 18/3 Amiryan, Yerevan
- 38/2 Komitas, Yerevan
| Title | Tariff* |
|---|---|
|
Currency**
|
֏ $ €
|
|
Issuance of the card
|
free
|
|
Service fee (annual)***
|
18,000 (for residents)
24,000 (for non-residents)
|
|
for Supplementary card (MC WE)
|
18,000 (for residents)
24,000 (for non-residents)
|
|
Provision of account statement
|
|
|
each month
|
free
|
|
provision of additional statement (VAT included)
|
free
|
|
New PIN issuance, card replacment and reissuance (in case of name change, card loss or demage)
|
5,000
|
|
PIN code reset through ATM
|
free
|
|
Cash withdrawal
|
|
|
BBAM ATMs
|
0․3%
|
|
BBAM cash withdrawal outlets (POS) from against cash credits
|
0․3%
|
|
BBAM cash withdrawal outlets (POS) in AMD from against non cash credits
|
0․3%
|
|
BBAM cash withdrawal outlets (POS) in USD and EUR from against non cash credits
|
0․5%
|
|
BBAM cash withdrawal outlets (POS) in USD and EUR from against non cash credits
|
1%
|
|
ArCa system member Banks ATM and cash outlets
|
1%
|
|
Other Armenian Banks ATMs and cash outlets****
|
1.5%
|
|
Foreign Banks ATM
|
2%, min 2,500*****
|
|
ArCa system member Banks encashments outlets (POS)
|
1%
|
|
Other Armenian Banks cash withdrawal outlets (POS)
|
1.5%
|
|
Foreign Banks cash withdrawal outlets (POS)
|
2.5% min 2,500
|
|
Cash deposits through BBAM ATMs
|
0%
|
|
Cash deposits through ATM-s within ARCA system
|
0.62%
|
|
Overdraft facility
|
available
|
|
Late payment fee on overdraft (annual)
|
24%
|
|
Card-to-card transfers fee
|
0.5%
|
|
Blocking of the card
|
free
|
|
Unblocking of the card
|
free
|
|
Unblocking of the card online
|
free
|
|
Wrong dispute of transaction******
|
15,000
|
|
Retaining the card in MasterCard “Stop List” for 2 weeks
|
15,000
|
|
1 SMS report*******
|
20
|
|
Push notification about card transactions
|
free
|
|
3D secure/USSD SMS report
|
free
|
|
Number of daily encashment transactions
|
10
|
|
Total maximum amount of encashment transactions per day
|
|
|
AMD
|
2,000,000
|
|
USD
|
5000
|
|
EUR
|
4000
|
|
Number of daily transactions per day
|
20
|
|
Total maximum amount of all transactions per day
|
|
|
AMD
|
20,000,000
|
|
USD
|
50,000
|
|
EUR
|
40,000
|
|
LoungeKey Program (airport lounges membership, unlimited access and 4 free visits per quarter for guests)********
|
6 complementary visits for the cardholder and their guests
|
|
Fast Track program*********
|
6 complementary visits for the cardholder and their guests
|
|
Mastercard Chatbot Concierge**********
|
free
|
|
Interest on positive balance***********
|
0-7%
|
*Tariffs are presented in AMD.
**In case the currency of a card transaction differs from the currency of the card account, the exchange rate for the foreign exchange transaction is set by Byblos Bank Armenia, +/- AMD 1.
***The Mastercard World card is provided free of charge to
all customers who fix a deposit of AMD 10-29.9 million ($20,000 – 69,999 or €20,000
– 69,999). If a salary of AMD 1,000,000 or more is credited to the Byblos Bank
Armenia Mastercard World card, the card will be issued and serviced free of
charge in the case too. If the credited salary is from AMD 400,000 to 1,000,000
and it is credited to the Byblos Bank Armenia Mastercard World card, the annual
card service fee of AMD 6,000 will apply instead of the usual AMD 18,000.
****In the event of withdrawing cash via Apple Pay or Google Pay from Inecobank CJSC ATMs and cash outlets, commission is charged according to relevant tariffs set for withdrawals abroad. And when withdrawing money from Ameriabank ATMs, an additional commission fee, set by Ameriabank, is charged.
*****Does not apply to possible commissions set for cash withdrawal by other banks.
******Chargeback complaints must be provided within at least 15 calendar days from the date of receipt of the statement. The Bank is also obliged to accept the Cardholder՚s chargeback requests if transactions, which are not authorized by the Cardholder, are appealed within 55 calendar days from the receipt of the statement by the Cardholder, and the Cardholder submits documents confirming the impossibility of submitting chargeback requests within 15 calendar days upon receipt of statement.
*******In case SMS service is paid, all types of SMS are chargeable except USSD and 3D secure services.
********LoungeKey Airport Lounge program
*********The Fast Track allows cardholders to get through security faster in airports across Europe and Asia, including Zvartnots Airport.
**********Learn how to activate the Mastercard® Chatbot Concierge application here.
***********The interest rate accrued on the positive balance of the account may be set by the Bank at more than 0% per annum, based on the actual or expected turnover of the client's account or the volume and nature of cooperation with the client.
Note 1: In case of termination of the Card before the expiry date, the charged service fee will not be refunded․
Note 2: For cash withdrawals of AMD 20 million and USD/EUR 30,000 or more, customers need to notify the Bank at least 2 business days in advance. If prior notice is not provided, the Bank reserves the right not to execute the transaction.
- Valid passport or identification card
- Public service number (if available)*
A World can be obtained via the Byblos Mobile app as well.
*Only applies to Armenian citizens or foreign citizens having residency status and actually residing in Armenia.
- Overdraft currency: AMD
- Overdraft tenor: from 1 to 12 years
- The Overdraft is provided in the amount of five times the transferred net salary; minimum amount – AMD 400,000, maximum amount – AMD 5,000,000.
- Overdraft arrangement: free of charge
- Interest rate: fixed 17%* p.a (14․5%** in the event of transferring the salary to Byblos Bank Armenia)
- Annual percentage rate: 18.55% - 24% (17.4% - 22.23% in the event of transferring the salary to Byblos Bank Armenia)
- Overdraft is only processed at Byblos Bank Armenia branches.
- Overdraft is disbursed by a non-cash transfer into the clients’ card account.
- Overdraft provision is executed within a maximum period of 3 working days from the date of signing the loan contracts by the client at the branch if mandatory documents are provided.
- The repayment of the overdraft facility shall be done with the periodicity of a month; the interest accrued at the date of repayment shall be repaid first then the principal. In case there are penalties, those will be paid first.
- The main factors affecting the decision to approve or reject the loan are as follows:
a- credit history
b- valid justification for the loan purpose
c- accuracy of the information, provided by the borrower
d- solvency of the client (financial position)
e-creditworthiness of the client (personal qualities, absence of any legal impediment).
- Byblos Bank Armenia will provide a decision to the overdraft application within 7 working days.
*In case of deviation from the main terms of the loan (tenor, amount, LTV, etc.), the nominal interest rate may be increased by 0.25%.
**If the loan is not approved through the automatic scoring process, the nominal interest rate will be increased by 0.25%.
In case of payment delay, the Bank will update the Borrower’s profile in the Central Bank of Armenia Credit Register and Credit Bureaus, which can lead to a negative impact on the Borrower’s credit history and cause difficulties in the loan obtaining process in the future.
According to the law of the RA “On Combating against Money Laundering and Terrorism Financing” the Bank for proper investigation of clients' profile can obtain additional documents or other information as per Know your customer-principals, also during verbal communication ask additional questions from the client (in case of need).
According to an agreement with the United States of America regarding the Foreign Account Tax Compliance Act (FATCA) - the Bank may request or gather additional information in order to identify Borrower’s status as a USA taxpayer.
In accordance with the requirements of the Common Reporting Standard (CRS) established by the Organization for Economic Cooperation and Development (OECD), the Bank may collect additional information to determine whether you are a tax resident of any foreign country or territory.
Information about loans or cards are also presented on www.fininfo.am web page, section “Your financial info center”, which is an electronic system for searching and comparing of services and makes it easy for you to choose which option is the easiest way for the most efficient option selection.
After signage of the loan contract, you may communicate with the Bank at your choice by post or e-mail. The most convenient way for information receipt is the e-mail. It is available 24/7, the risk of information loss is eliminated and ensures secrecy.
All fees and charges will be debited from the cardholder’s card account in AMD. In case of foreign currency card account, the bank is entitled to exchange the amount due to AMD at the rate established by the bank on the day of the conversion. In case the currency of a card transaction differs from the currency of the card account, the bank shall be entitled to convert the transaction amount into the card account currency at the rate mentioned in the tariffs.
